| 14-15 |
Call Center Management |
Las Vegas, NV |
| 14-15 |
Managing Call Center Operations |
Boston, MA |
| 14-17 |
Charting a Course to World Class Contact Center Performance |
Washington, DC |
| 16-17 |
Customer Survey Design Workshop |
Boston, MA |
| 20-22 |
Designing Effective Customer Satisfaction Questionnaires |
San Francisco, CA |
| 21-22 |
Essential Skills for Effective Incoming Call Center Management |
New Orleans, LA |
| 21-22 |
Understanding & Applying Today's Call Center Technologies |
Toronto, Canada |
| 22-23 |
Knowledge Management training & Certification |
Washington, DC |
| 28-29 |
Call Center Workforce Management: Forecasting, Calculating, & Scheduling |
Dallas, TX |
| 29-31 |
Customer Communication & Negotiation Skills for IT Professionals |
New York, NY |
| 30 |
Absenteeism and Adherence to Schedule |
Baltimore, MD |
| 30-31 |
Customer Survey Design Workshop |
Santa Rosa, CA |
| 3-4 |
Essential Skills for Effective Incoming Call Center Management |
Las Vegas, NV |
| 4-5 |
Essential Skills for Effective Incoming Call Center Management |
Toronto, Canada |
| 6 |
Effective Call Center Coaching |
Baltimore, MD |
| 7 |
Communicating the Value of the Call Center Across the Organization |
Baltimore, MD |
| 10-11 |
Essential Skills for Effective Incoming Call Centre Management |
Sydney, Australia |
| 11-12 |
Call Center Workforce Management: The Basics And Beyond |
Las Vegas, NV |
| 11-14 |
Charting a Course to World Class Contact Center Performance |
Phoenix, AZ |
| 12-13 |
Essential Skills for Effective Incoming Call Center Management |
Baltimore, MD |
| 13-14 |
Effective Strategic Planning for Senior Call Center Managers |
Sydney, Australia |
| 17 |
CRM Strategies |
Dallas, TX |
| 17-18 |
Integrating Technology in the Call Center |
Las Vegas, NV |
| 17-18 |
Essential Skills for Effective Incoming Call Centre Management |
Melbourne, Australia |
| 18-19 |
Essential Skills for Effective Incoming Call Center Management |
Dallas, TX |
| 18-20 |
Call Center Metrics, Data Analysis, & Reporting |
Dallas, TX |
| 20-21 |
Effective Strategic Planning for Senior Call Center Managers |
Melbourne, Australia |
| 24-25 |
Essential Skills for Effective Incoming Call Centre Management |
Brisbane, Australia |
| 1-3 |
Improving the Effectiveness of Interactive Voice Response (IVR) |
Las Vegas, NV |
| 2-3 |
Essential Skills for Effective Incoming Call Center Management |
Orlando, FL |
| 2-3 |
Monitoring and Coaching for Improved Call Center Performance |
Atlanta, GA |
| 2-3 |
Customer Relationship Management |
Orlando, FL |
| 3-5 |
Call Center Manager Certification Training |
Las Vegas, NV |
| 8-9 |
Call Center Cost Management and Cost Reduction |
Greenville, SC |
| 8-9 |
e-Support Strategies & Alternative Support Methods |
Orlando, FL |
| 9 |
Understanding Call Center Dynamics |
Baltimore, MD |
| 9-10 |
Understanding & Applying Today's Call Center Technologies |
San Francisco, CA |
| 9-10 |
Managing Call Center People |
Calgary, Canada |
| 10-11 |
How to Design or Re-Engineer a Call Center |
Greenville, SC |
| 10-12 |
Customer Communication & Negotiation Skills for IT Professionals |
Philadelphia, PA |
| 10-12 |
Knowledge-Centered Support Workshop |
Orlando, FL |
| 16-19 |
Charting a Course to World Class Contact Center Performance |
Phoenix, AZ |
| 17-19 |
Customer Communication & Negotiation Skills for IT Professionals |
Atlanta, GA
Morristown, NJ |
| 27-28 |
Effective Strategic Planning for Senior Call Center Managers |
Dallas, TX |
| 2-4 |
Knowledge-Centered Support Workshop |
Austin, TX |
| 3-4 |
Essential Skills for Effective Incoming Call Centre Management |
London, England |
| 5-6 |
Effective Strategic Planning for Senior Call Center Managers |
London, England |
| 10-11 |
Customer Relationship Management |
Calgary, Canada |
| 17-18 |
Customer Satisfaction Research |
New York, NY |
| 19-20 |
Analysis and Interpretation of Customer Satisfaction Data |
New York, NY |
| 1 |
CRM Strategies |
Las Vegas, NV |
| 2-4 |
Call Center Metrics, Data Analysis, & Reporting |
Las Vegas, NV |
| 4-5 |
Customer Survey Design Workshop |
Denver, CO |
| 8-9 |
Call Center Cost Management and Cost Reduction |
Dallas, TX |
| 10-11 |
How to Design or Re-Engineer a Call Center |
Dallas, TX |
| 10-12 |
Knowledge-Centered Support Workshop |
Colorado Springs, CO |
| 15-16 |
Call Center Management |
Greenville, SC |
| 17-18 |
Integrating Technology in the Call Center |
Greenville, SC |
| 17-18 |
Certified Knowledge Management |
Orlando, FL |
| 17-19 |
Call Center Manager Certification Training |
Chicago, IL |
| 23-25 |
Designing Effective Questionnaires |
Los Angeles, CA |
| 14-16 |
Call Center Manager Certification Training |
Washington, DC |
| 28-30 |
Call Center Manager Certification Training |
Dallas, TX |
| 13-14 |
Certified Knowledge Management |
New York, NY |
| 17-18 |
Customer Survey Design Workshop |
Milwaukee,WI |
|
Calendar copyright © 2003-2004 Resource Center for Customer Service Professionals
To submit your event, or to post this entire calendar on your own website,
visit http://www.the-resource-center.com/programs/programs.htm
|
