Customer Service Jobs Books - Become an Expert

Want to be an expert in your call center job? Read call center staffing & employment books.

	Quick Skills: Customer Service: Learner Guide (Thomson Learning) An instructional workbook teaching the basics of customer service for business students. Features full color, extensive illustrations, group and individual exercises, and an emphasis on vocabulary. Also includes coverage of the technical and Internet aspects of the study and practice of customer service.
	Customer Service For Dummies® In today's highly competitive environment, good products and good marketing aren't enough. To succeed, you also need great customer service. Quality service touches our lives in two important ways: the service we give and the service we receive.
	The Big Book of Customer Service Training Games: Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers Supervisors and trainers: turn your customer service reps into your company's biggest asset! Because they're out there dealing with the public, frontline workers such as customer service representatives, salespeople, and technicians have the capacity to make a company look very bad...or very good. With the help of this creative collection of training games, you can be sure that your employees can be counted on to give your company a good reputation--employees who...know how to create a rapport...
	Customer Service 101: Basic Lessons to Be Your Best Renee Evenson has worked in the customer service field for over twenty-five years and has condensed her experience in customer service management into this easy-to-read collection of invaluable tips. Anytime you provide a service, the person on the receiving end is your "customer." That person may be a traditional customer, as well as your spouse, child, parent, friend, or a stranger. This book is filled with wonderful lessons targeted to help you Be Your Best.
	Best Practices in Customer Service Best Practices in Customer Service is a one-stop resource designed to help anyone involved in customer service answer these questions and more. With 35 chapters written by customer service experts, it illustrates best practices in customer service and provides the tools readers need to implement those practices in their own companies.