If you know of any customer service career resources that should be added to this page, please send us an email.

• www.customerserviceweek.com - Visit customerserviceweek.com for free celebration tips and games, as well as reward and incentive ideas for National Customer Service Week (Oct. 4-8). This five-day celebration offers companies -- from small businesses to Fortune 500 firms -- the chance to honor customer service, call center, help desk and tech support, teleprofessional and other frontline staff for their hard work and dedication throughout the year, while also thanking customers for their patronage.
  
  
• Resource Center for Customer Service Professionals - The web's largest calendar of public instructor-led training seminars for customer service and help desk managers can be found at the Resource Center for Customer Service Professionals. Training topics range from supervision, monitoring, ergonomics, technology, forecasting and scheduling, strategic planning, metrics, cost management, and CRM, to professional certification training and testing, and more. Seminars are offered year-round in cities across the USA, Australia, UK, and Canada.
  
  
• SureHIRE Resume Writing Services - Professional and affordable resume and cover letter writing services serving all industries and all levels of experience from new graduates, to career changers, to top executives. Job centre provides job search links, interview tips and more. View samples of resumes and cover letters.
  
  
• Learn how to write a great customer service resume - For do it yourselfers, an introduction on how to transform your customer service resume into a great customer service resume and how to find additional resources on the web.
  
  
• Have a great customer service interview - You've polished your customer service resume to perfection, you've searched high and low for the super-job and sent your resume in. You've been called for an interview. Now what? How do you survive the waiting until the interview? How do you not only survive the interview, but win the job?
  
  
• Search for and choose a college - Active adults interested in self enrichment, improving their marketability and earning power along with traditional young education seekers move forward with career focused colleges and universities.
  
  
• Searchfirm.com - www.searchfirm.com, the largest free marketplace connecting corporate recruiters and jobseekers with leading executive search firms from around the world.
  
  
• Call Center Industry Advisory Council (CIAC) - CIAC is a not for profit corporation established by the call center industry to provide standardized, competency-based professional certification for individuals that lead, manage, and work in call center, help desk, and customer service organizations. It was formed in response to the need for an objective third party to establish and maintain competencies necessary for superior job performance and to serve as an impartial, independent body to award professional certification and govern the certification process. CIAC exists to promote the establishment of standards of competence and professionalism in the call center industry and to recognize individuals who through successful completion of the CIAC Certification process have demonstrated mastery of industry-established, knowledge, skill, and behavioral requirements specific to their job function.
  
  
• Pepitone - Advanced Management Program for CRM/Contact Center Operations.  Accelerated professional development experience for contact center executives, managers and support professionals, plus CRM executives and consultants.
  
  
• STI Knowledge University - Their courses prepare you and your team for operating a productive and profitable customer contact center. Join professionals, managers and directors from almost 70% of the Fortune 100 who have attended their certification courses.
  
  
• CCNG - CCNG is well known for leading-edge training and certification courses. That dedication to staying ahead of the industry that we train continues with offerings covering the hottest topics in contact centers. We've taken it to the next level by bringing to the industry under the CCNG umbrella: CIAC ^TM certification training and testing; Instructor-led training workshops; and Virtual classroom offerings in self-paced e-learning environments.
  
  
• AT&T College of Call Center Excellence - specializes in management training and executive workshops including strategy, consulting, customer management and retention, resource scheduling, and more.
  
  
• ICMI eLearning - Do your agents know why they are so vital to your organization’s success? Do they know about random call arrival and what it means to them? Is adherence to schedule a problem in your customer service center? This e-learning course will increase the commitment and motivation of your agents. They will learn about queues, customer expectations and the steps of the call center management planning process. Intended for agents, this course will help them understand the power of their individual contribution to the customer service center.
  
  
• Phone Pro - Provides telephone skills training courses. Their proven, three-part training approach, which includes an onsite pre-training assessment, customized training sessions, and post-training coaching, is designed to deliver a program that's tailor-made for your company. 
  
  
• Customer Service Training & CRM Solutions - provides training, installation, coaching, and other consulting services.
  
  
• Telephone Doctor - Telephone Doctor® offers products and services which improve the way organizations communicate with their customers. We specialize in supplying proven skills and techniques which will translate into higher revenue, lower customer turnover and reduced stress on your customer contact team.
  
  
• ISC - The human ingredient—the performance of agents and management—is the critical key to optimal customer service performance. We improve performance through training and other elements: course materials, job aids, feedback systems, methods and procedures analysis, help systems. ISC's approach, which we call Training for Performance™, delivers results which you can measure and relate directly to your organization's success. We bring you the advantage of our experience with tens of thousands of trainees in a variety of job settings.
  
  
• CareerSurfers - Resume distribution and FREE career resources directories.
  
  
• Digitas - customer service agent training and coaching.